Frequently Asked Questions
The term ‘costume jewellery’ means that the item is plated with, and not made from a precious metal, (i.e. silver, gold, or platinum). Our costume jewellery is plated with gold, silver, rhodium, or a mix of these. You can find further details of the plating of each item in the product description.
We want you to enjoy wearing your Buckley London jewellery for as long as possible. Costume jewellery requires a little extra care to keep it looking its best and to avoid tarnishing over time.
Make sure you store your jewellery separately to avoid scratching against other pieces. We recommend keeping yours in the Buckley London box it arrived in.
If you want to keep your jewellery bright, you can give it a gentle polish with a very soft, clean cloth. This will help to keep your costume jewellery free from substances and restore shine. Try not to get your jewellery wet, and never use detergents or cleaners on your items.
You can find our full Jewellery Care Guide here
All of our products are Nickel Safe and tested to the stringent European Nickel Directive standards. This should mean any chance of a reaction to our jewellery is minimal, but in the unlikely event that you should experience any adverse effect please remove the jewellery immediately. All the earring posts are made from titanium.
Many of our products are packaged in a Buckley London box, with the exception of our carded range and bracelets in our 3 for 2 promotion. The product description will state how each item is packaged. If you are unsure please use our Contact Form to speak to our Customer Service team.
Our Ring Size Conversion Guide will allow you to find the best-fitting ring across many international standards.
All our jewellery comes with a six-month international warranty. We are happy to replace or exchange a faulty item as long as it has been cared for correctly. You can view our Jewellery Care Guide here.
Buckley Jewellery Limited warrants that the product will be free from defects in materials and workmanship for a period of 6 months from the date of purchase. If the product proves defective during this warranty period, Buckley Jewellery Ltd., at its option, will either repair the defective product without charge for parts and labour, or will provide a replacement in exchange for the defective product. If the original item is no longer available, then Buckley Jewellery Ltd. commits to offering an alternative replacement which matches the same cost of the original item.
In order to obtain service under this warranty, the Customer must notify Buckley Jewellery Ltd. of the defect before the expiration of the warranty period. The customer shall be responsible for packaging and shipping the defective product to Buckley Jewellery Ltd. Shipping charges prepaid are at Buckley Jewellery Ltd.’s discretion. Buckley Jewellery Ltd. shall pay for the return of the product to the Customer, at its discretion. The customer shall be responsible for paying all duties, taxes, and any other charges required in order to ship the product.
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Care instructions can be found on Buckley Jewellery Ltd.’s website.
This warranty is given by Buckley Jewellery Ltd. with respect to the product in lieu of any other warranties, express or implied. Buckley Jewellery Ltd. and its vendors disclaim any implied warranties of merchantability or fitness for a particular purpose. Buckley Jewellery Ltd.’s responsibility to repair or replace defective products is the sole and exclusive remedy provided to the customer for breach of this warranty.